Got Questions?

Frequently Asked Questions

Everything you need to know about sourcing jewelry from India through Shri Velle Jewellers.

πŸš€ Getting Started

How do I place my first B2B order?
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Submit our B2B Inquiry Form or WhatsApp us at +91 89014 29540. Our team sends wholesale catalog and proforma invoice within 24–48 hours.
What is the Minimum Order Quantity (MOQ)?
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Necklace Sets & Bangles: 50 pcs/design. Rings, Studs, Earrings, Bracelets: 100 pcs/design. Mixed trial orders possible for new B2B partners.
Do you accept sample orders before bulk purchase?
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Yes! Order 5–20 pieces to verify quality. Sample cost is 50–100% adjusted against your first bulk order.
What is your production lead time?
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In-stock: 3–5 days. Bulk 50–500 pcs: 15–20 days. Bulk 500+ pcs: 25–35 days. Custom OEM: add 7–10 days for prototyping.
Can I get exclusive designs not shown on the website?
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Yes. Our website shows a fraction of 10,000+ designs. Request our full digital catalog via the B2B inquiry form.

πŸ’° Pricing & Payment

How is pricing calculated?
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Based on design complexity, plating type (Premium/Rhodium/Antique), and order volume. Bulk orders attract significant wholesale discounts.
What are your payment terms?
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New buyers: 50% advance + 50% before dispatch. Established clients (3+ orders): 30% + 70%. Accepted: Bank Wire (T/T), LC, Western Union, PayPal.
Do you offer credit terms?
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Available for long-term clients after 5+ orders. Bank guarantee or LC may be required for large credit orders.

✈️ Shipping & Customs

Which shipping partners do you use?
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DHL Express, FedEx International Priority, Aramex. All shipments are fully insured and tracked door-to-door. Sea freight available for large bulk orders.
Are import duties included in your price?
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No. Import duties, VAT, and local handling fees are the buyer's responsibility. We provide all HS codes and documentation to minimize customs issues.
What if my shipment is lost or damaged?
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All shipments are insured for full declared value. Report damage with photos within 48 hours of delivery and we'll file the claim and replace/refund.

πŸ… Quality & Certificates

Is your jewelry skin-friendly and Lead/Nickel free?
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Yes. All jewelry is Lead-free and Nickel-free using hypoallergenic materials, compliant with international safety regulations.
How long does the plating last?
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Our 1-gram premium and rhodium plating with anti-tarnish coating lasts several years with proper care.
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Still Have Questions?

Our export team is available Mon–Sat, 10 AM – 6 PM IST.

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