Return & Refund Policy

1. B2B Policy Overview

As a B2B jewelry manufacturer and exporter, our return and refund policy is designed for wholesale business buyers. This policy does not apply to individual retail consumers. All transactions are governed by the terms in the agreed Proforma Invoice and these policies.

2. Inspection upon Receipt

• Buyers must inspect all goods within 48 hours of delivery.
• Any defects, shortages or incorrect items must be reported within 48 hours via email with photos/videos as evidence.
• After 48 hours of receipt, goods are considered accepted in good condition.
• Claims made after customs clearance and resale of goods will not be accepted.

3. Manufacturing Defects — Return & Replacement

We accept returns ONLY for the following genuine manufacturing defects:

• Stone falling out due to improper micro-setting (reported within 48 hours)
• Broken prongs, welds, or clasps that were not caused by mishandling
• Significant plating defects (peeling or uneven coating)
• Significant size or design mismatch from the approved CAD model/PI
• Wrong item supplied (different from what was ordered and invoiced)

In such cases, we will arrange:

• Replacement of the defective pieces in the next shipment (preferred), OR
• Credit note against future orders, OR
• Refund of the defective item value (after physical return of defective goods to our Mumbai office)

4. Non-Returnable Conditions

The following are NOT eligible for return or refund:

• Change of mind or preference after delivery
• Damage due to mishandling, improper storage or customer modification
• Minor color/finish variations inherent to handcrafted jewelry
• Weight variations within ±5% (industry standard for handmade jewelry)
• Custom OEM orders (once production approved by buyer)
• Goods cleared through customs and distributed to end clients
• Claims made after 48 hours of delivery

5. Return Process

1. Email us at shrivellejewellers@gmail.com within 48 hours with order number, item details, and photos/video of defect.
2. Our QC team reviews the claim within 2 business days and confirms eligibility.
3. If approved, we issue a Return Merchandise Authorization (RMA) number.
4. Defective goods to be returned via insured courier to our Faridabad address (return shipping borne by buyer).
5. Upon receipt and verification, we process replacement or refund within 10 business days.

6. Refund Processing

• Approved refunds are processed within 10–15 business days after defective goods are received.
• Refunds issued via the same payment method as original payment (T/T bank transfer).
• SWIFT transfer charges and currency conversion costs are deducted from the refund.
• Advance payments for cancelled (before production) custom OEM orders: 80% refunded; 20% retained as design charges.

7. Lost in Transit

If a shipment is confirmed lost by the carrier, we will file an insurance claim and either re-ship the order or provide a full refund within 30 days of the claim settlement. Buyers must cooperate with the insurance claim process.

8. Contact for Returns

• 📧 Email: shrivellejewellers@gmail.com
• 💬 WhatsApp: +91 89014 29540
• 📍 Return Address: Flat No 102, T2, Inderprastha apartment - II, ip colony, Sector 32, 121003, Faridabad, Haryana
• ⏰ Response time: Within 24–48 business hours